Gaming is entertainment — not a solution to life's problems. 399bef believes every player can play mindfully, within their limits, and with genuine enjoyment. We're here for you — not just for the wins, but for your well-being too.
Our Commitment
Your mental health and financial well-being are our top priority. We're always here to help ensure a safe gaming experience.
Responsible gaming means understanding your own capacity and boundaries, and enjoying gaming in a mindful, controlled way. Our first message to every 399bef player: play for fun, not under pressure.
Online gaming is growing rapidly in Bangladesh. slots, Live Casino, bingo, or Fish Game — when enjoyed responsibly, they can be a great source of entertainment. But when gaming turns into an addiction, it can have a serious impact on family life, financial health, and mental well-being.
At 399bef, we firmly believe that a happy, healthy player is our greatest achievement. That's why our responsible gaming tools, limit-setting features, and support resources are available to everyone.
Decide how long you'll play each day and stick to that limit.
Only bet what you can afford to lose. Nothing more.
Wins are never guaranteed. Gaming is entertainment, not a way to earn money.
Don't hide your gaming from loved ones. Keep the conversation open.
We back up our words with action. Use the tools below to take control of your gaming experience.
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Limits take effect immediately once set, while increasing them requires a waiting period — so impulsive decisions don't lead to bigger consequences.
You can set a maximum duration for each gaming session. When the time is up, the system will alert you and, if needed, automatically end the session.
Pop-up notifications will appear on screen at set intervals, reminding you how long you've been playing and how much you've won or lost. This helps you stay aware and in control.
If you feel you need a break, you can set a cooling-off period of anywhere from 24 hours to 6 weeks. During this time, no deposits or gaming activity will be possible on your account.
If you feel your gaming is getting out of control, use the self-exclusion option to remove yourself from the platform entirely for a period of 6 months to 5 years.
Set a cap in advance on how much you can lose daily, weekly, or monthly. Once you hit the limit, the system will automatically stop your gaming session.
Ask yourself the questions below. If you answer "Yes" to most of them, reach out for help now. Remember, seeking help takes courage.
Are you spending beyond your budget and regretting it later?
Are you chasing losses by placing bigger bets to recover what you've lost?
Are you hiding your gaming from family or friends?
Are you neglecting work, studies, or family responsibilities to play?
Do you feel restless or stressed when you try to stop playing?
Are you taking on debt or facing financial hardship because of gaming?
| Limit Type | Duration | Takes effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | Active |
| Loss Limit | Daily / Weekly / Monthly | Instant | Active |
| Session Time Limit | Each Session | Instant | Active |
| Reality Check | 15 minutes / 30 minutes / 1 hour | Instant | Active |
| Cooling-Off | 24 hours – 6 weeks | Instant | Requestable |
| Self-Exclusion | 6 months – 5 years | Instant | Requestable |
Once logged into your 399bef account, you can easily set your preferred limits in just a few steps. Follow the guide below.
Log in to 399bef with your mobile number and password.
Click the profile icon in the top right corner and select "Account Settings".
Go to Settings and look for the "Responsible Gaming" option.
Deposit limit, loss limit, session time, or self-exclusion — set whichever one you need.
Confirm the change. The limit will take effect immediately.
Every user's age is verified through a strict KYC process. Registration is not permitted for anyone under 18.
All responsible gaming information is kept completely confidential. No one will know that you've set limits.
Our support team is here for you at any time. Reach out with any concerns you have about your gaming.
No promotional messages or offers will be sent while self-exclusion is active.
Every game outcome is determined by a transparent algorithm — no manipulation, equal odds for everyone.
Our support team is trained in gaming addiction and ready to help with empathy and care.
Following these simple habits will keep gaming enjoyable — and never let it become a burden.
Decide before you play — how long you'll play and how much (in BDT) you'll wager. Gaming without a plan is a risk.
Take at least a 10-minute break every hour. Stretch, drink some water, rest your eyes. It helps you stay sharp and make better decisions.
Winning big can tempt you to keep playing, but that often leads to losses. Knowing when to stop after a win is the smart move.
Make room for other hobbies and activities outside of gaming. Spend time with family, friends, and the world around you.
Every player's safety is our top priority at 399bef. Join now and experience our responsible gaming features for yourself.