399bef Terms and Conditions

399bef (hereinafter "the Platform") is an online gaming service operated at https://399bef.org. These Terms and Conditions constitute a legally binding agreement between 399bef and its users. By accessing, registering, or using any service on the Platform, you are deemed to have accepted these Terms and Conditions.

All games, promotions, payment systems, and customer support services on 399bef are governed by these Terms and Conditions. Specific promotions may carry additional terms, but those terms will not conflict with these main Terms and Conditions. In the event of any conflict, these main Terms and Conditions shall prevail.

399bef reserves the right to update these Terms and Conditions at any time. Continued use of the Platform after an update constitutes acceptance of the revised terms. We recommend checking this page regularly to stay informed.

• These Terms and Conditions have been prepared with Bangladeshi users in mind.
• In the event of a conflict between language versions, the Bengali version shall prevail.
• All 399bef services are operated for entertainment purposes.

A valid account is required to play games and carry out financial transactions on 399bef. All information provided at the time of registration must be accurate, complete, and up to date. 399bef reserves the right to close any account at any time if it is found to have been registered using false or misleading information.

Each individual may register only one account. If duplicate accounts are found, all associated accounts will be closed immediately and all bonuses forfeited. Attempts to open multiple accounts using the same device, IP address, or payment method are also covered by this restriction.

• Your account login credentials (username and password) must be kept strictly confidential.
• Transferring or selling your account to another person is strictly prohibited.
• Any unauthorized access must be reported to 399bef support immediately.
• Accounts may not be operated by or through a third party.
• We recommend changing your password regularly and using a strong password.

399bef is strictly for adults aged 18 and above. Use of this Platform by minors is completely prohibited. A national ID card or passport may be requested to verify age at the time of registration or prior to withdrawal.

• Providing false age information at registration may lead to legal consequences.
• 399bef may request age verification documents at any time.
• Failure to submit the required documents may result in a temporary or permanent account suspension.

399bef supports the most popular payment methods in Bangladesh — including Mobile Banking, Nagad, Rocket, and many more. When making a deposit, always use the correct amount and reference number. Providing incorrect details may cause delays in processing your deposit.

Minimum and maximum deposit limits are subject to change from time to time. For current limits, please visit the payments section of the Platform or contact customer support. All transactions are conducted in Bangladeshi Taka (BDT).

• Deposits from third parties are not accepted — only payment methods registered in your own name may be used.
• 399bef reserves the right to hold funds on suspicious transactions until verification is complete.
• Deposit processing typically takes a few minutes, though in some cases it may take longer.
• 399bef is not liable for delays caused by issues with banks or mobile operators.

KYC (Know Your Customer) verification must be completed on 399bef before any funds can be withdrawn. Verification may require a copy of your National ID (NID), passport, or driving licence. This process is in place to protect our users.

Withdrawal requests are typically processed within 24 to 72 hours. However, first-time withdrawals or large amounts may require additional verification, which can extend processing time. The withdrawal amount must correspond to the original deposit source.

• The minimum withdrawal amount will be stated on the Platform.
• Wagering requirements must be met before bonus funds can be withdrawn.
• If fraudulent activity is suspected, withdrawals may be put on hold pending investigation.
• Multiple withdrawal requests cannot be submitted at the same time.

399bef offers a variety of bonus types — welcome bonuses, reload bonuses, cashback, free spins, and seasonal promotions. Each bonus offer comes with its own terms, which are detailed on the promotions page. Please read those terms carefully before claiming any bonus.

Most bonuses are subject to wagering requirements, meaning bonus funds can only be withdrawn after being wagered a specified number of times. For example, a 30x wagering requirement means you must wager 30 times the bonus amount. A time limit applies for meeting the wagering requirements.

• Participating in the same promotion more than once is not permitted.
• There may be restrictions on which games can be played with bonus funds.
• 399bef reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, the bonus and any associated winnings may be voided.
• To qualify for a referral bonus, the referred person must place genuine wagers.

Certain activities are strictly prohibited on the 399bef Platform. Engaging in any such activity will result in permanent account closure, and legal action may be taken where necessary. Every user is responsible for complying with these rules.

• Attempting to manipulate game outcomes.
• Abusing bonuses through the use of multiple accounts.
• Depositing funds sourced from illegal activities.
• Attempting to exploit security vulnerabilities on the platform.
• Collecting other users' information or engaging in any form of deception against them.
• Collusion or coordinating with others to gain an unfair advantage.

399bef firmly believes that gaming should be for entertainment purposes only. We never want any of our players to experience financial or emotional difficulties as a result of gaming. To support this, we provide a range of responsible gaming tools.

If you feel that gaming is having a negative impact on your life, please contact our support team or visit the responsible gaming page. We are always here to help.

• Option to set daily, weekly, or monthly deposit limits.
• Self-exclusion option available for a set period.
• Access to gaming history and spending tracking tools.
• Option to permanently close your account available upon request.

399bef reserves the right to temporarily or permanently close an account for any of the reasons listed below. Users are generally notified by email before an account is closed; however, in cases of serious violations, the account may be closed immediately without prior notice.

• Violation of these Terms and Conditions.
• If identity verification (KYC) has not been completed.
• Prolonged inactivity (generally 12 months).
• Suspected fraud or money laundering.
• At the user's own request.

Whether a balance is refunded after account closure depends on the reason for closure. If the account is closed due to a rule violation, the balance may be forfeited. If closed at the user's own request, any valid balance will be returned.

399bef provides its services on an "as is" basis. 399bef is not directly liable for any service disruptions caused by technical issues, server outages, or internet connectivity problems. In such situations, however, we will always work to resolve the issue as quickly as possible.

Game outcomes are determined by a Random Number Generator (RNG), an internationally recognized and audited system. If you have a dispute regarding any game result, please contact our support team. Should a technical error be confirmed following investigation, appropriate action will be taken.

• 399bef is not liable for any losses resulting from internet connection disruptions.
• 399bef is not liable for errors on the part of third-party payment providers.
• 399bef is not responsible for issues arising from the user's own device or software.

399bef reserves the right to partially or fully amend these Terms and Conditions at any time. For significant changes, users will be notified in advance via email or a notice on the Platform. Minor or technical updates may take effect without a separate notification.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend visiting this page regularly. The date of each update will be noted at the top of the page.

If you have any questions or complaints regarding these Terms and Conditions, please contact our customer support team. We provide 24/7 assistance and are committed to resolving any issues you may have quickly and effectively.

After a complaint is submitted, an initial response is generally provided within 48 hours. Complex matters may take longer to resolve, but we will always keep you updated on the progress.